Shipping policy
Processing Time
- Orders are processed within 2-3 business days after purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time and Cost
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Canada & USA:
- Standard Shipping: Estimated delivery within 4 to 8 business days after processing.
- Flat Rate Shipping Cost: $9.99 CAD for all orders below $75 CAD (Canada) and $9.99 USD for all orders below $99 USD (US).
- Free Shipping on orders over $75 CAD (Canada) / $99 USD (US).
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Address & Changes
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for packages delivered to an incorrect address due to an error in the information provided.
- Once an order is placed, we are unable to change the shipping address.
Delivery Issues
- If your package is marked as delivered but has not been received, we kindly recommend checking with your neighbors and reaching out to the carrier directly for further assistance.
- Please note that we cannot assume responsibility for packages that are lost or stolen after delivery has been confirmed.
Delays and Other Issues
- Delivery times are estimates and may be affected by weather, holidays, or other unforeseen circumstances.
- If there are any significant delays, we will notify you via email.
Contact Us
If you have any questions or concerns about your order, please reach out to us through our Contact Form. We are here to help!